Client Support

After-Sales Support Excellence

24/7 Support Team

IMS understands that customer experience journey does not end when our clients are able to use the systems.

Our clients may encounter some difficulties; thus, IMS, through its qualified personnel of support team is committed to provide thorough supports and the best solution.

We provide high-quality services through our 24/7 service for all our clients. We will be there anytime you need us, because we highly rate the importance of a great customer support as your partner to ensure the sustainable business growth of your organization in the long run.

iMonitoring Ticket System

iMonitoring is an internal ticketing system to control delivery service in Support Division to meet client’s SLA.

iMonitoring system also acts as knowledge management that store previous problems and their solutions.

Please click the following link to log your concern or browse knowledge that may provide a solution.